Last week I had an exciting opportunity to present my company
and services to the David Stark Design team. The theme of my presentation was
Innovation, which I meditated on with my team. We have not invented staffing
services; temp agencies make up a large portion of our city’s workforce and
event staffing is a bi-product of that field. However, there are things that
set us apart as a hospitality staffing agency.
INSURANCE. It is
important for all vendors to be prepared for a Worst Case Scenario. Our clients
feel way more comfortable when they
find out that we are fully insured. Regardless of how many staff they book or
what type of project we work on, our team is completely protected if an
accident were to happen on-site.
HIRING. Sourcing
talent is very important when it comes to hiring. Our talent represents various
brands and also work at private residences. We have to be very selective. All
of our talent come through three main sources: Promotional staff New York referrals, model agencies
and restaurateurs. Our HR department then interview the applicants and vet
their skill level prior to training.
TRAINING. Even
people who have years of experience are required to go through training with
us. Training has two components: Catering 101 & Event Etiquette. We want to
ensure that all staff are aware of our standards before they hit the floor. We
understand that training does not end here; we have a carefully designated
percentage of new staff on each event, so they can learn from the experienced
majority. We also have Point People on each team, that lead our staff
regardless of team size. At the end of the event, the team’s Point Person
completes a thorough report on the skill level on each individual staff, so we
can monitor their progress and develop skills of each individual. We do not
staff bodies, we staff individuals.
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We strive for innovation, even if it is incremental. We
constantly re-examine our process in order to improve customer experience,
staff development, and our company as a whole.
